Top 6 Social Media Tools For Customer Service

Unquestionably, when it comes to social media then it can be certainly referred to the future of customer service. And, that is how these social media networks like Facebook, LinkedIn, Twitter etc., are becoming the emergent platforms for advertising and marketing. No matter up to what height you try to take your business, you should always stick to social media! It has been always and still now an essential part of marketing.

Moreover, if we just take a glance at a recent research then you can notice that by 2020 almost 90% of businesses would leverage the power of social media for best kind of customer service.

And, interestingly, there is a ton of such amazing Social Media Tools For Customer Service through which you can handle the Customer response management & service. Don’t you have an idea about the same?

Then, here’s a rundown of some of the excellent social media tools that you need to use for better customer services.

Just read ahead…

 

  1. SproutSocial

 

When it comes to an overall social media management then SproutSocial really do wonders. It actually helps businesses to build somewhat lasting relationships with their customers. You can use this astounding tool to post and schedule your messages to various social media platforms with the help of multiple profiles.

Further, you can even integrate it with the multiple numbers of leading social media platforms like Facebook, LinkedIn, Twitter etc. The best part of this social media tool which attracts most of the social media marketers is nothing but its third-party integration that makes it easy to take a single tweet and then convert it into a help desk ticket to allot it to an appropriate team member within just seconds.

Social Media Tools For Customer Service

                   Source: sproutsocial.com

 

  • Respond

 

It can be definitely said that with Respondly (the prior name of Respond), Buffer has given us an excellent social customer service and engagement tool. This app helps the marketers to keenly monitor the Twitter accounts for DM(s), keyword searching and reporting, @mentions and what not!  

When it comes to exceptional customer service, then you can solely rely on Respond. This tool has astounding collaboration features for an intrigued support for teams. So, the larger teams could easily collaborate on the social media platforms to tackle the conversations in a completely hassle-free manner.

Social Media Tools For Customer Service

   

              Source: blog.bufferapp.com

 

  • Hootsuite

 

Who doesn’t know about HootSuite? It is one of the perfect management tools in the market which offers great publishing, engagement, analytics, workflow features etc.

This tool can be integrated with more than even 25 social networks. You would be able to customize the dashboard as per your need of showcasing exactly those streams that you want to really want to put forward. Also, it can be used for scheduling the contents across more than one platforms.

Social Media Tools For Customer Service

                            Source: business2community.com

 

  • Rignite

Rignite is such a superb social media management tool which has an amazing bunch of functionalities that would not only save a lot of your time but also let you get a much better return and growth in your business. This app offers a high-end set of social media management, monitoring, goal-oriented marketing, and nevertheless some of the most excellent analytic tools…

With such a social media tool, you’ll definitely be organized at your work while creating the best kind of social media marketing campaigns. And, this is not the end! You could even handle multiple numbers of social media activities through a single tool.

Social Media Tools For Customer Service

                          Source: rignite.com

 

  •   Sparkcentral

 

It is a fantastic customer service tool which allows you to communicate with your audience who are present all-over the world through multiple social media platforms including Facebook, Twitter and all others of course.

Through this app, you could get an access to app-messaging for the team members so that you will be able to surely focus on social media in order to resolve all kind of customer’s issues.

With the main objective of providing outstanding customer services for all kind of businesses, Sparcentral just excels! If you would use this tool then you can be ensured about getting all the interaction directed towards a single feed and sending the messages to any available customer service rep. Thus, no any customer of yours will be ever missed!

Social Media Tools For Customer Service

                          Source: whatasoftware.com

 

  • Social Studio

 

This cloud-based tool accentuates social listening to such an extent that it can easily spot various potential customer service issues. With this app, you will get an entire overview of what people are talking about you while integrating intensely with the social media channel of your brand. This tool will let you exploit social conversations to such an extent that you can analyze, listen, and engage with your each and every customer.

 Social Media Tools For Customer Service

                            Source: trailhead.salesforce.com

 

Over To You

Just ensure that before you opt for a social media tool you should know what your requirements are. So, just do that and choose one among the aforementioned tools that you find best for you! Thus, you would be able to please your customers thoroughly. And, when they buy more from you, you skyrocket your sales graph like never before!

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About Author:
Neil Helson is the marketing manager at Blurbpoint Media, SEO & digital marketing company. He is passionate in helping small businesses and startups grow online.
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